Experience

1998-

• Manage & provide computer support for the Resource Development department, including troubleshooting and assisting in projects.
• Plan for future computer needs (both short and long term) for 100 users, including hardware and software planning, recommendations & purchasing.
• Developed procedures for software upgrades & eliminating stability problems across the entire department.
• Manage the department's in house servers including fileservers, database servers, and backup server.
• Attended training classes on Oracle database systems.
• Supervised rollout of new in-house database product; assisted in user training for database system.
• Hired and managed a System Specialist to assist me in supporting users.
• Created a positive relationship with the user base where one had previously been lacking.
• Developed training curriculum for computer software packages; wrote documentation and other training materials.
• Analyzed financial results, preparing graphs to show the results which compared MIT's private support with that of other institutions and other economic indicators.

1996-

• Designed web pages using HTML for industrial clients.
• Wrote custom CGI applications in perl.
• Provided technical support for the company's employees.
• Planned and implemented a local area network for both Appletalk and TCP/IP, including a network backup server and file & printer sharing.

1991-1998

• Designed and supported all computing, network, and communications resources.
• Administered a heterogeneous network of UNIX workstations and servers to provide email, FTP, USENET news, DNS, and WWW services for local and offsite users.
• Set up, maintained, upgraded, and supported a mixed Macintosh-Windows desktop network spread across multiple locations. Network support included printing, backup services, and remote access; user support included assistance with user applications (including spreadsheet and design), and problem resolution for both software and hardware difficulties.
• Responsible for hardware selection and purchase; created a hardware inventory database using Filemaker Pro to assist in tracking hardware configurations
• Repaired and upgraded Macintosh, Intel, and Sun hardware; installed RAM and new hard disks.
• Developed and taught a series of technical seminars for employees on various topics.
• Designed and managed a mixed AppleTalk and TCP/IP network, including Internet connectivity and T1 connections between multiple locations.
• Participated in annual budget discussions for computing equipment for the entire company.
• Set up and mainted telecommunications equipment including PBX, voicemail system, and videoconferencing hardware.
• Researched technology and Internet topics to provide expert advice to the company's president; assisted the company's president on a wide range of special projects.
• Acted as primary point of contact from the company to various vendors (Bell Atlantic, Northern Telecom, Picturetel).

1995

• Provided technical support to instructors and students in a software design course, including coordination of equipment needed for final presentations.

1995

• Helped teach computer and Internet skills to a class of 12 minority community leaders.
• Provided weekly set up and teardown of a temporary computer lab and network using available hardware.

1994

• Provided technical guidance, including on-set Internet connectivity and on-air technical support, for "CyberTV", a television show produced and aired by WGBH

1991-1993

• Supported and maintained all of EFF's computing resources, including UNIX-based servers providing mission-critical Internet information services (including USENET, ftp, WWW, gopher, and mailing lists). Assisted board and staff members with computing needs.
• Provided editorial guidance for EFF publications, both electronic and traditional.
• Participated in discussions of EFF goals and directions with staff and board members.
• Provided full support for networked desktop machines, including inter-site connectivity between offices in Cambridge and Washington, DC.
• Designed and implemented network connection at the Washington, DC office.
• Supervised the transition of computing facilities from Cambridge to Washington, DC.
• Participated in the interview and hiring of a Washington, DC based system administrator.

Education

1989-1990

• Provided consulting services for Engineering college in PC and UNIX labs.
• Assisted System Administrators with tasks on Ultrix, HPUX, and SunOS machines.
• Completed coursework in FORTRAN.

1999-

• Completing courses towards Bachelor's Degree in Management Studies
• Anticipated graduation: 2002

Professional Associations

1992-1998

• Attended conferences on general UNIX topics, as well as specific topics about Systems Administration and Computer Security
• Completed Tutorials on a wide range of topics including perl and Solaris 2.
• Assisted with the administration of several BOF (Birds-of-a-Feather) sessions.

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